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Frequently asked questions
Can the Robot be confused by animals or objects in the zone? (TV, poster)
The Robot can be confused by animals or animated objects, as it will see movement or hear a noise which will register on some level with its system. However, if the Robot cannot associate this movement or sound to a Human, it will pay no further attention to it.
How do I delete an application?
You have to delete the application from the Robot’s profile to delete it from the Robot.
Can I shake hands to greet my Robot?
We have an App for that. If you want your Robot to shake hands with you, you will have to download and install the application. Have fun!
How do I launch an Activity on Pepper?
Make sure Pepper is listening, then say:
“Start” + the Activity name, or
one of the Trigger sentences, if any.
Pepper will automatically starts the corresponding Activity.
For further details, see: Launching an Activity.
How do I update the software?
Pepper will automatically downloads the new update. You may only have to reboot Pepper to install the update.
Can I use my robot outdoor?
Your robot has been designed for indoor use only.
Do I need to always be connected to the Internet?
Yes. Some applications, such as the speech application, require a constant Internet connection. If the Robot is not connected, its performance will be limited.
How do I remove Stiffness?
To remove Stiffness, press the chest button twice.
WARNING: Once you do this, make sure you hold the Robot, as it may fall.
The hands do not move.
To test to see if the hands are working, stand in front of the Robot, wait for it to see you then wave at it. The Robot should wave back. If it doesn’t, reboot the Robot and repeat the first step.
If the problem persists, please contact the Customer Care.
A part of my Robot is extremely hot.
Check that the ventilators at the back of the head are not obstructed. Press the Chest Button once and the Robot will announce its IP address and list any problems if there are any.
Please see the Support section for advice on addressing any problems. Otherwise, turn the Robot OFF and let it cool down for at least 5 minutes.
If the part is still hot, please contact Customer Care.
The Robot did not say “OGNAK GNUK”, is it ON?
Check the Robot’s LEDs to make sure the Start-Up process is over then turn the Robot OFF and reboot it by pressing the Chest Button for 3 seconds.
The Robot should say “”OGNAK GNUK”” at the end of the Start-Up process. If it doesn’t, please contact Customer Care.
A plastic part of my robot is broken, how can I fix it?
Don’t! Seriously – don’t try and fix the Robot yourself as this will nullify the terms of your warranty. Please contact the Customer support team and we’ll get Pepper fixed for you.
Where can I buy Pepper?
Follow this link:
Can I alter Pepper’s physical appearance?
No. Pepper was not designed to be altered. Pepper has been very carefully designed and balanced, and alterations to the Robot in any way can reduce its performance and will void the warranty.
Can I use the Robot as a security camera?
Not really. The Robot is not designed to be used as a security device, as leaving it ON all night will wear it out.
Can the Robot carry objects?
The Robot cannot carry objects – we designed Pepper to gesticulate, hug and express himself only.
Can I purchase spare parts for Pepper?
You can purchase a spare battery and charger. Please contact our sales department.
To change your battery, follow the manual instructions.
Can I rent the robot for a fee?
We do not provide robot rental service.