In case of a problem
Your robot isn’t moving or talking anymore?
Check if the shoulder lights are blinking:
Press the chest button once to hear what Pepper wants to tell you.
- green: Information
- orange: Warning
- red: Error
In case of a warning or an error:
Restart the robot by using the “Special Start-Up” function. (see below)
As a result, Pepper will reinstall the firmware of their electronic components.
- Pepper is switched off
- Press the breast button for 6 seconds until Peppers shoulder lights turn blue
- Wait for 10min
If the LEDs aren’t blinking:
Try restarting your robot.
If the problem persists, please contact support: