Estimated reading time: < 1 min

In case of a problem

Your robot isn’t moving or talking anymore?

Check if the shoulder lights are blinking:
Press the chest button once to hear what Pepper wants to tell you.

  • green: Information
  • orange: Warning
  • red: Error


In case of a warning or an error:
Restart the robot by using the “Special Start-Up” function. (see below)
As a result, Pepper will reinstall the firmware of their electronic components.


Special Start-Up

  1. Pepper is switched off
  2. Press the breast button for 6 seconds until Peppers shoulder lights turn blue
  3. Wait for 10min


If the LEDs aren’t blinking:
Try restarting your robot.
If the problem persists, please contact support:

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